Privacy Policy

Last updated: 2026. Green Health Systems provides software for mobile-phlebotomy businesses to manage bookings, dispatch, and patient communications.

Information We Collect

We collect information you provide — such as your name, email address, mobile phone number, and appointment details — to operate the service, schedule appointments, and send you notifications you have requested. Health-related information is handled in accordance with applicable law.

How We Use Information

• To schedule, confirm, and manage appointments.
• To send appointment reminders, confirmations, and status updates.
• To operate accounts for phlebotomy businesses and their staff.
• To provide customer support and secure the service.

Communications and Consent

Email Communications

By providing your email address, you consent to receive appointment confirmations, service updates, and important account notifications via email.

SMS / Text Messaging (TCPA Compliance)

By providing your mobile phone number and opting in, you expressly consent to receive automated text messages (SMS) from Green Health Systems regarding:

• Appointment reminders and confirmations
• Service updates and notifications
• Lab result availability notifications
• Phlebotomist arrival ("on the way") updates
• New-booking and job-assignment alerts for business owners and staff
• Account security alerts

Important information about SMS:

• Message and data rates may apply based on your mobile plan.
• Message frequency varies based on your appointment and account activity.
• You may opt out at any time by replying STOP to any text message.
• Reply HELP for customer support information.
• Consent to receive text messages is not a condition of purchasing or using our services.
• We do not share your mobile information or SMS consent with third parties or affiliates for marketing or promotional purposes.
• Mobile carriers are not liable for delayed or undelivered messages.

How We Share Information

We share information only as needed to provide the service (for example, with the phlebotomy business fulfilling your appointment) or as required by law. We do not sell your personal information, and we do not share mobile phone numbers or SMS opt-in data with third parties for their marketing.

Data Security & Retention

We use administrative, technical, and physical safeguards to protect your information and retain it only as long as necessary to provide the service or as required by law.

Your Choices

You may opt out of SMS by replying STOP, opt out of marketing email via the unsubscribe link, or request access to or deletion of your data by contacting us.

Contact

Questions about this policy: info@convelabs.com. See also our Terms of Service.

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